Our Policies

Class Refunds

We’re confident you’ll love our classes; however, if needed, full refunds are available until one business day before your first class begins. Up to one business day before the third class begins, a partial school credit minus a $15 cancellation fee can be given. We cannot refund classes after the third class. Please contact us if needed.

Cancellations

We reserve the right to cancel a class at any time. If your class is canceled, you will be notified and provided a full refund.

In the event of a canceled class, New Cottage Arts would love to help you find an alternate class - perhaps a different instrument, art medium, or class format might be the trick! We strive for the most positive of experiences for all students and families.

Payment

Payment in full for school tuition is required at time of registration.

If elected, half payment can be made at time of registration, with another half automatically deducted from your account/card on file at the 5th class. If there is no payment method on file, the second half payment must be made at or prior to the 5th class.

Private Lesson Policies

All private lesson registration must happen in person or over the phone. This enables us to match each student perfectly with the most qualified teacher. Please fill out our registration form to get started. All changes to a private lesson schedule must be made with the school registration front desk. Please call or message the school directly for any and all schedule changes.

Missed Lessons and Make Up Lessons

Student Missed/Canceled Lessons: There are no refunds or credits for lessons missed by the student. Students must make the school aware of any absences or cancellations 24 hours in advance of the lesson. If the school is made aware 24 hours in advance, the school and the teacher will attempt to schedule a makeup lesson, at the discretion of the teacher’s availability. The teacher will not be responsible for any makeup lessons if the cancellation is made less than 24 hours in advance.

Teacher Missed/Canceled Lessons: In the event that a teacher cancels or misses a lesson and is not able to schedule a make-up lesson, the student will receive a credit for the missed lesson. Teachers are encouraged to offer makeup lessons in the event of teacher-missed lessons - if a makeup lesson cannot be scheduled, New Cottage Arts reserves the right to find a qualified substitute teacher for the lesson, or a credit will be offered to the student. For Group Classes, New Cottage Arts reserves the right to find a qualified substitute teacher in the event of any Teacher-Missed class.

Photo Permissions

By registering with New Cottage Arts, permission is assumed to photograph or video record participation in all of our exciting classes and lessons. New Cottage Arts takes permission to use the media in promotional materials including but not limited to print, website and online platforms; as well as permission to share photography and video for use by media publications and institutions that support our mission.

Data Collection Waivers for Inclusion in Youth Registration

  •  Sharing Data with the City and County of Denver

I give permission to the Organization to release my Child’s identifying information (first name, last name, date of birth, and student ID), attendance records, grades, survey responses and state assessment test (or other test) scores to the City and County of Denver, for the purposes of evaluating the success of the programs and to improve services for my Child.

I Agree: YES / NO

  •  Data Collection - Survey Data

I give permission for my Child to respond to surveys that assess my Child’s experience with the Organization and provide feedback on programs to gauge if programs are providing a positive impact on my child’s school performance and behavior.

I Agree: YES / NO

  •  Data Collection - Data Retention

My child’s information will be retained for no more than five years and will be used to evaluate the success of the program. My child’s information will be kept confidential, de-identified to the extent possible, and be protected by law and industry standards. My authorization expires in five years but may be revoked or modified by me by contacting the organization at any time. My child’s participation in this program is not conditional to my signing this waiver.

I Agree: YES / NO